Your feedback is important to us. If you have any concerns or complaints about our services, we encourage you to let us know. We are committed to addressing your issues promptly and effectively. Complaints should be sent in in writing to the practice manager at ratby.medicalcentre@nhs.net

Alternatively, you can post your complaint to the following address:

FAO Sarah Smith Practice Manager

Ratby Medical Centre

1a Desford Lane, Ratby 

Leicester

LE6 0LE

You can also contact the practice 0116 239 4960 and request to speak to one of our lead members of staff. Please note, all formal complaints must be in writing so a formal investigation can take place by the practice manager. 

Data Protection Complaints

If your complaint is about how the practice has used, shared or managed your personal information, this will be handled as a data protection complaint. This may include concerns about confidentiality, access to records, incorrect information, data sharing, subject access requests or suspected data breaches.

Data protection complaints can be made through the practice’s usual complaints process. The practice will acknowledge your complaint within 30 days, investigate it without undue delay and provide a response. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office.

NHS Complaints Advocacy (POhWOER)

This is a service that can support anyone to make a complaint about the service, care or treatment provided to you by the NHS.

Tel. 0300 456 2370

Email: pohwer@pohwer.net

POhWER

P.O.Box 14043

Birmingham

B6 9BL

If you wish to escalate your complaint further, you can contact the Ombudsman for Health Services –

www.ombudsman.org.uk

Direct complaint to Leicester Leicestershire & Rutland Integrated Care Board (LLR ICB) 

In the first instance complaints received from patients by the GP Practice should be managed by the practice directly.

Complaints can only be investigated by either the GP Practice or the ICB but not both organisations.

If a patient prefers to raise their complaint about their GP practice with the LLR ICB for investigation, then the new details are as below:

Email: llricb-llr@complaints@nhs.net

Telephone: 0116 295 3405

Post: Corporate Governance Team

NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB) Room G30, Pen Lloyd Building
County Hall, Glenfield
Leicester, LE3 8TB