Please submit your complaint in writing to the Practice Manager via email to ratby.medicalcentre@nhs.net 

NHS Complaints Advocacy (POhWOER)

This is a service that can support anyone to make a complaint about the service, care or treatment provided to you by the NHS.

Tel. 0300 456 2370

Email: pohwer@pohwer.net

POhWER

P.O.Box 14043

Birmingham

B6 9BL

If you wish to escalate your complaint further, you can contact the Ombudsman for Health Services –

www.ombudsman.org.uk

Direct complaint to Leicester Leicestershire & Rutland Integrated Care Board (LLR ICB) 

In the first instance complaints received from patients by the GP Practice should be managed by the practice directly.

Complaints can only be investigated by either the GP Practice or the ICB but not both organisations.

If a patient prefers to raise their complaint about their GP practice with the LLR ICB for investigation, then the new details are as below:

Email: llricb-llr@complaints@nhs.net

Telephone: 0116 295 3405

Post: Corporate Governance Team

NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB) Room G30, Pen Lloyd Building
County Hall, Glenfield
Leicester, LE3 8TB